Privacy Policy

Last updated: April 2026

1. Introduction

Toronto Event Agency ("we", "our", or "us") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, or communicate with us.

This policy is compliant with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's Personal Health Information Protection Act (PHIPA) where applicable.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number
• Event Details: Event type, date, location, expected attendance
• Business Information: For vendors and venues — business name, location, services offered
• Communications: Messages, inquiries, and correspondence
• Account Information: Username, password (encrypted), session tokens

3. How We Use Your Information

We use your information for the following purposes:

• Responding to your inquiries and providing quotes
• Processing and managing event bookings
• Coordinating with vendors and venues for your event
• Sending invoices, payment confirmations, and service updates
• Improving our services and website functionality
• Communicating with you about your events and our services
• Complying with legal obligations

4. Consent

By submitting an inquiry, application, or creating an account, you consent to the collection, use, and disclosure of your personal information as described in this policy. You may withdraw your consent at any time by contacting us, subject to legal and contractual restrictions.

5. Disclosure of Information

We may disclose your information to the following parties:

• Vendors and Venues: To coordinate services for your event (only with your consent)
• Service Providers: Third parties who assist us in operating our business (e.g., payment processors, email services)
• Legal Requirements: When required by law, court order, or to protect our rights
• Business Transfers: In connection with a merger, sale, or transfer of assets

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of sensitive data in transit and at rest
• Secure authentication for account access
• Regular security reviews and updates
• Access controls limiting who can view your information

Despite our efforts, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we securely delete or anonymize it.

8. Your Rights

Under PIPEDA and applicable privacy laws, you have the right to:

• Access and request a copy of your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for collection, use, or disclosure
• File a complaint with the Privacy Commissioner of Canada

To exercise these rights, please contact us at agent@torontoeventagency.com.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyze website traffic and improve user experience
• Provide live chat functionality via third-party services

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

10. Third-Party Services

Our website integrates with third-party services, including:

• Google Fonts: Web font delivery — see their Privacy Policy
• Telegram Bot API: Used for internal notification delivery (inquiry alerts, chat notifications). Your information is sent to our private Telegram channel; see Telegram's Privacy Policy
• SpaceMail (SpaceShip Hosting): Email delivery service for inquiry confirmations and notifications
• Socket.IO: Real-time chat functionality. Chat data is stored on our servers; the WebSocket library facilitates connection only
• Passenger / A2 Hosting: Application server hosting. See A2 Hosting's Privacy Policy

These services may collect information according to their own privacy policies. We do not share your personal information with these services beyond what is necessary to provide the described functionality.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will take steps to delete it.

12. International Data Transfers

Your information is stored and processed in Canada. We may transfer information to countries outside Canada only with your consent and when adequate protection is in place, in compliance with PIPEDA.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

14. Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact us:

Email: agent@torontoeventagency.com
Website: https://torontoeventagency.com

Toronto Event Agency
Toronto, Ontario, Canada

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For privacy complaints or concerns, you may also contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or visit priv.gc.ca.